Hopewell LMS Privacy Policy

Effective Date: May 10, 2025


1. Introduction

Welcome to Hopewell LMS ("we", "us", "our"). This Privacy Policy explains what information we collect, how we use it, and the rights you have regarding your personal information.


2. Information We Collect

  • Personal Data: Name, email address, username, organization, payment details (if applicable).

  • Usage Data: IP address, browser type/version, operating system, pages visited, time spent, course/module progress, quiz results. 

  • Device Data: Device type, OS, unique device ID, app version (for mobile clients).

  • Cookies & Tracking: Includes essential, functional, performance cookies, and third-party analytics.

3. How We Use Your Data

We use your information to:

  • Provide, maintain, and improve Hopewell LMS features.

  • Manage your user account and process transactions.

  • Monitor usage and performance, detect fraud, and secure the platform.

  • Communicate with you about updates, support, or marketing (with your consent).

  • Aggregate and anonymize data for analytics and platform improvement.


4. Legal Basis for Processing

We process your data based on:

  • Contractual necessity: to provide LMS services.

  • Legitimate interests: to enhance security, system functionality, and service availability.

  • Consent: for marketing communications and optional features.

  • Legal compliance: when required by law.


5. Data Sharing

We do not sell your personal data. We may share with:

  • Service providers (e.g., hosting, payment, analytics) bound by confidentiality. 

  • Affiliated entities, if applicable, under the same privacy terms.

  • Business transfers, such as mergers or acquisitions. 

  • Legal requirements: when mandated by law, court order, or to protect rights.


6. Data Retention

We retain personal and usage data only as long as needed for service fulfilment, legal compliance, or legitimate business purposes. Usage data may be kept longer for analytics and security. 


7. International Transfer

Data may be processed outside your home jurisdiction. When we transfer internationally, we ensure appropriate legal safeguards (e.g., standard contractual clauses).


8. Your Rights

Depending on your location, you may have rights to:

  • Access, correct, update, or delete your data.

  • Restrict or object to certain processing.

  • Data portability.

  • Withdraw consent (for non-essential processing).

  • Lodge a complaint with a supervisory authority. 

To exercise rights, contact us (see Section 12).


9. Cookies & Tracking Technologies

We use cookies/scripts to:

  • Enable essential site functionality (e.g., login sessions).

  • Remember preferences/language.

  • Analyze usage and track performance.

  • Support third-party tools (e.g. Google Analytics).

You can manage cookie settings via browser controls; disabling certain cookies may affect functionality.


10. Security

We implement organizational and technical measures (TLS encryption, access controls, secure storage). However, no system is 100% secure; use responsibly.

11. Children

Our service is not intended for anyone under 13. We do not knowingly collect data from children. If we learn daycare data was collected, we will delete it.


12. Changes to This Policy

We may update this policy. We’ll notify via the LMS and update the “Effective Date.” Please review periodically.


13. Contact Us

For questions or data requests, contact:
Email: info@hopewelllms.com
Mailing Address: Hopewell LMS, Suite F5, 1st floor, Ocean Centre, 3, Happiness Micheal street opposite FCT library Gudu